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Lost Package

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Hello, I sent my package through an EMS outlet from Beijing to Ghana. It was supposed to be handled by FedEx. From the 13th of July, 2021, package number of 281382480716 has still not been delivered, and cannot be traced by either FedEx or EMS. The package really contains very important documents, and I have already lost an opportunity and time due to this delay. Right now, I just need my documents back, but nobody can give me answers.

4 Answer(s)

user
Hi Bruce,

I only get the following information. It seems that FedEx hasn't got it. Only the information was created.

Number: 281382480716
Package status: In transit
Country: China -> Ghana
2021-07-13 01:17 Shipment information sent to FedEx
user
That is exactly my issue. The online platform gives the information that FedEx has not received the packaged.
The package is also not with the EMS outlet I sent it from. My question is, therefore, where is the package? There has to be a way to know where the package has been for almost a month now, and it has not got to FedEx.
user
Hi Bruce,

If you sent it, you need to go the place where you sent it to check it for you.
user
Obviously, I have done that already. The sender has no idea, and keeps saying I check on it. Well, I have been doing that for a while now. The sender says it was dispatched but cannot tell me where exactly the package is right now.

EMS claims it has dispatched. FedEx claims it has not received. That is the dilemma here, who else do I go asking if the two parties both deny having current possession of the package?

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