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Hi, my package was sent via China post. I have now tracked my parcel with Royal mail as it says it has been delivered but it has been delivered to the wrong address. Please can you help me with this?

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?
What Are the Reasons That Cause the Loss of Parcels?
Why is my package stuck in transit for so long?

1 Answer(s)

user
Hi p barnes,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Royal mail to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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