lost package
Asked by Francisco Rodriguez |
0
Hello, good morning. I'm contacting you because on March 25th I purchased an item online with order number 51493 and tracking number AMS207095051YQ. I've been tracking it for several days, and now it appears that it was delivered on April 12th, but I haven't received anything at home. This is the second time this has happened to me. On November 24th, 2024, the same thing also happened to me with another purchase with tracking number AM556826572CN, and I never received it. At the time, I thought I made a mistake and had misspelled the address, but this time I checked it carefully and it was correct. In other words, it's not my mistake. I'd like to know what's happening and what I should do. I don't want to lose my money.
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1 Answer(s)
Sorry, we don't find any tracking information for MS207095051YQ. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation about where it was delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.