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Lost my package

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Hello,
AM503642170CN
Dear you aren't trying to help me at all . I know from which city my package have been shipped and this is will never help me at all !
I bought my products from Yupoo platform and they don't have customer service they only share a numbers of sellers so i can contact them directly via whatsapp.
What i only need is to know where did you deliver my package in city Essen to which Adresse or please give me the German tracking number for this package and i can ask the DHL where did they delivered my package.
For date security just send me an email and i can prove to you that im the reciver. Except that i will never find my package

1 Answer(s)

user
Hi Akladious,

You need to contact the seller to ask for the new tracking number in German. Then, use the number to check with DHL about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from Yupoo platform to get refund in time.

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