I had a package shipped by DANNIAO from Shanghai to Suzhou on October 10. The package was received on October 11. Upon inspection by the recipient, two cans of beer were found to be missing. My friend helped me file a complaint with the logistics company, but they only reimbursed the price of the missing items. My request is for the reimbursement of the freight charge as well.

I consulted with legal experts who confirmed that when a shipped package has items missing, it qualifies for reimbursement of three times the original freight charge, in accordance with postal service regulations in China.

I had contacted 12345 multiple times but never received a proper response. I hope someone from the authority can take care of my case, or at least give me a call. Thank you.

Please reach me at 19129490991

Hi,

I got the following nr LV486129035CN. This has never been shown on the website, stating there is no information.
It was shipped on 1. June. When I ask the company for reimbursement he only wants to give 50% and says that China post can only be contacted for reimbursement when the order price is over 120$.
Could you help me, I truly don't trust the company. Is this true? Have you see any track on this number, because I believe this has never been sent and the nr is not even valid.

Thanks
Adrienn

I ordered two items and they are both last tracked at Guanghzou swap bureau and have been there for 3 weeks now. Did my items just get lost there?
Shipping numbers are
RV966310736CN
and
RV106367705CN