Hi Melani,

It's sent by 4PX and is till stuck in China now. You need to contact the seller to reflect the problem and get a solution in time,

Number: LB178828058SG
Package status: In transit
Country: China -> Australia
2020-09-17 10:13, AUSYD, Despatched to overseas
2020-09-14 23:30, HGH, Hand over to airline.
2020-09-14 18:49, Information Received
2020-09-14 18:43, Hongqiao,Shanghai,China, Depart from facility to service provider.
2020-09-14 12:10, Hongqiao,Shanghai,China, Shipment arrived at facility and measured.
2020-09-14 12:10, Hongqiao,Shanghai,China, 4PX picked up shipment.