Hi Chatssy,

It's shipped by Kuaiyan Supply Chain (快雁). If you don't receive it, you need to contact the seller to reflect the problem and require the seller to contact the courier to check it for you. If the seller doesn't reply you, you can only try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: KYWL4083106092
Package status: Successfully received (19 days)
Country: China -> Australia
2024-09-19 05:33 Melbourne，3064，Parcel has been delivered
2024-09-18 05:39 Melbourne，3064，Parcel currently being delivered
2024-09-15 07:18 The courier has received this parcel for delivery and will set a delivery time shortly
2024-09-12 05:38 Parcel processed at the depot
2024-09-09 06:54 Parcel processed at the hub
2024-09-07 05:38 We’ve received this parcel at the hub and will be sorted to the customers delivery depot
2024-09-05 06:03 Batch delivery to carrier
2024-09-04 05:01 Pick up by local carrier at destination port
2024-09-03 05:01 The local carrier is clearing customs
2024-09-02 21:37 Arrived at destination port. AU
2024-09-01 21:00 Arrived at the airport-Waiting for Outbound
2024-09-01 08:11 The goods leave Shenzhen Kuaiyan Freight Center, and the goods have arrived at the site
2024-08-31 23:15 Enter the distribution center
2024-08-31 16:43 Order information received

KYWL4090409647 - I did not receive my parcel even it has been delivered to my address. Can you check which local shipping carrier that delivered my parcel, so I contact them directly.