My item is stuck no update? Can I contact someone from EMS? Is my item lost? Seller said just to wait item will come. Is this normal it's taking so long Please help
My item has been stuck at ‘arrival at destination’ for almost 4 weeks with no update. At what point is the item declared missing? Because it seems the item hasn’t moved and no updates.
Greetings. CH189275196US. Item is an AliExpress return--seller misrepresented the type of unit and it was agreed that I could return it at no cost. My parcel has been stuck at customs in Guangzhou for over two weeks. I was left a voice mail in Chinese, which I cannot speak. An online tracker states my item is stuck in customs awaiting tax payment. Is this something I am expected to pay? Is there an English language contact for me to resolve this with? Thank you very much.
It left China on Nov. 8 and is en route to the US now. It usually takes about 20 - 40 days for it to have further update showing it's in the US.
2019-11-08 14:55
Changsha City, delivered to air transport
2019-11-08 14:47
Changsha City, arriving at the Changsha International Mail Exchange Station, Hunan Branch
2019-11-08 14:46
Changsha City, leaving Changsha International Mail Processing Center, the next stop , Changsha International Mail Exchange Station
2019-11-08 01:42
Changsha City, Changsha International Mail Processing Center has been exported directly sealed
2019-11-05 23:37
Changsha City, leaving the International Express E Post Treasure Project, the next stop , Hunan Province International Express Branch
2019-11-05 21:22
Changsha City, "International Express E Post Treasure Project" has received