My item is stuck no update? Can I contact someone from EMS? Is my item lost? Seller said just to wait item will come. Is this normal it's taking so long Please help
My item has been stuck at ‘arrival at destination’ for almost 4 weeks with no update. At what point is the item declared missing? Because it seems the item hasn’t moved and no updates.
Greetings. CH189275196US. Item is an AliExpress return--seller misrepresented the type of unit and it was agreed that I could return it at no cost. My parcel has been stuck at customs in Guangzhou for over two weeks. I was left a voice mail in Chinese, which I cannot speak. An online tracker states my item is stuck in customs awaiting tax payment. Is this something I am expected to pay? Is there an English language contact for me to resolve this with? Thank you very much.