Item stopped by customs

Asked by Daniel Rond | 5/21/2021 3:31:29 AM

Hi there

I returned a package to China (from Australia) tracking number LK117443840AU.

I sent it on the 19th of March 2021 and I have just seen that is it saying 'Import stopped by Customs (Inbound)' What does this mean?? Can this parcel please be taken to the address on the item, I purchased this item and it was defective hence posting it back for a refund.
I have a PayPal dispute open and it will close soon if the item isn’t returned and don’t want to lose my money.

Kind regards

Appreciate your quick response and resolving the issue.

Regards
Grania

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1 Answer(s)

Daisy | 5/23/2021 10:51:40 PM Reply

Hi Daniel Rond,

It should be waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to ask if he has received the notice from the customs. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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Hi there

I returned a package of clothing to China (from Australia) tracking number CF137326198AU.

I sent it on the 20th November 2020 and I have just seen that is it saying 'Import stopped by Customs (Inbound)' What does this mean?? Can this parcel please be taken to the address on the item, It was clothing purchased from China online, that were completely not as pictured hence posting it back from a refund. The company is aware of this and it has now been 2 months and it is still not at its destination.

Appreciate your quick response and resolving the issue.

Regards
Grania

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