I returned an item to the seller. My tracking shows that my item has been on hold in customs for a month now. I was told it is waiting on recipient to declare it but they refuse to call to do so. Is there any way other way to declare the package of recipient is refusing to do so? Its a returned item and they are refusing to refund me my money until the item arrives in their warehouse but they will not call to declare it. I just want my refund.
Recipient info:
Receiver: Sihan Mei
Number:18679503303
Address: 3rd Floor, Area A, Hongzhi Technology Park, Hongying Road No.2, Fenggang Town, Dongguan City, Guangdong Province, 523000, China
USPS tracking number: LH126790224US

Hello, my package has been stuck at customs for over a month. I brought clothes from an online company, but had to return them due to wrong sizing - for a full refund. The clothes arrived in China, but Customs held them for tax reasons? Customs have contacted the receiver twice - so they can release the item to them. But the receiver is refusing to do that - telling me they don't have clearance to contact customs. They won't provide me with a refund until they receive the items. Is there a contact email for customs - so I can contact them and find out what needs to be done for the package to be released?

I'm the sender from myanmar of the abovementioned parcel. However, the package is being held at Fuzhou Fijian of China since 31 May 2024 remarks as "awaiting for dutiable payment". There has been no further progress. As such, could you provide me the payable amount, payment options and procedures regarding to the payment. I eagerly await your prompt reply to settle the bill. Once the payment is made, hopefully resolve the issue quickly and please expedite the delivery as recipient needs it urgently.

It has been long delayed and I hope you'll be able to help me resolve this matter soon. Thank you