Item says delivered but it is no where to be found

Asked by Debbie | 2/20/2023 10:16:57 PM

Tracking # AS812483206CN says delivered, but there is no sign of it. It couldn't have been stolen because we have locked mail boxes. Can you check and see if it was indeed even shipped?

Thanks Debbie

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How long does it take to ship via China Post?

1 Answer(s)

Daisy | 2/21/2023 7:25:09 PM Reply

Hi Debbie,

According to the tracking information, AS812483206CN was delivered on Feb.9. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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