Item not received

Asked by Dave2765 | 5/24/2024 8:16:42 PM

AM346456792CN This item says delivered but I have not received it. Who was the carrier in the uk.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 5/24/2024 8:47:29 PM Reply

Hi Dave2765,

Royal Mail is in charge of delivering it to you after it arrives in UK. If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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