Hi Cristina Jardim,

Sorry, we couldn't send you the waybill. It seems that it's stuck at the customs. You need to contact CTT to check it for you.

Thank you Daisy for your response.
Is there any document or proof that you can send me that demonstrates that the object was delivered to CTT?
At CTT I have the indication that they are still awaiting the arrival of the item, while the China Post states that the item was delivered on July 30th.
Please clarify.
Best regards

Cristina

Hi Cristina Jardim,

Here is the tracking information. It's stuck at the customs now.

Number: EV985685780CN
Package status: In transit
Country: China -> Portugal
Destination:
2021-07-30 10:45 Lisbon Treatment Centre, International reception
2021-07-30 06:21 Lisboa, International reception
2021-07-19 18:16 Shanghai, International dispatch
2021-07-19 16:07 Shanghai, National reception
2021-07-14 10:14 Non-defined location, Acceptance by the Post Services
Origin:
2021-07-30 07:23 Lisbon, sent to customs for import abroad
2021-07-30 06:21 Lisbon, arrive at the consignment center
2021-07-26 16:21 Transit station in transit
2021-07-26 15:54 The plane entered the port
2021-07-26 14:05 The airline is shipping
2021-07-25 07:14 Transit station in transit
2021-07-23 16:49 The plane entered the port
2021-07-23 08:17 The airline is shipping
2021-07-21 12:20 Airline reception
2021-07-20 15:44 Shanghai, has been delivered to carrier transport
2021-07-20 02:34 Shanghai, leaving the Shanghai International Mail Processing Center, the next stop of the Shanghai International Mail Exchange (via)
2021-07-19 18:16 Shanghai, Shanghai International Mail Processing Center has been exported straight
2021-07-15 20:41 Shanghai, Arriving at the Shanghai Jiamin Treatment Center (via)
2021-07-15 12:54 Shanghai, flight arrival
2021-07-15 12:12 Wenzhou City, leaving wenzhou express processing center, the next stop of the Shanghai Jiamin processing center
2021-07-15 11:58 Wenzhou, flight departure
2021-07-14 19:53 Wenzhou City, arrived at Wenzhou International Mail Processing Center
2021-07-14 18:33 Wenzhou City, leaving the Henghe Business Department (Repeat), next stop , Wenzhou International
2021-07-14 10:14 Wenzhou City, "Henghe Business Department (Repeat)" has been received