ITEM NOT DELIVERED

Asked by Bruce Perreault | 5/5/2023 8:07:59 AM

Tracking says my item was deliver but my post office says that they never received it!

You may get the answer from the following articles:

How long does it take to ship via China Post?

2 Answer(s)

Daisy | 5/9/2023 2:08:12 AM Reply

Hi Bruce Perreault,

If it has been delivered but you don't get it, you need to contact the seller to ask for the new tracking number in your country. Then, use the number to check with your local post courier about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Clara | 5/10/2023 6:27:03 PM Reply

I made a purchase on Aliexpress on April 29, 2023, and the shipping of the product was handled by China Post. The tracking number provided was LX681848422CN. As of now, the product hasn't even arrived in Brazil. I would like to know what is happening.

Thank you.

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