Hi Rose-anne Holm,

According to the tracking information, AQ847492596CN was delivered on Feb.7. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Number: AQ847492596CN
Package status: Delivered (26 Days)
2022-02-07 12:01 Duly voted
2022-02-03 16:01 Arrive at the Australian Mail Processing Center, Arrive at Australian Mail Processing Center
2022-01-29 10:01 Leaving the country [Customs clearance completed], Customs clearance completed
2022-01-24 12:29 The import customs keep it for inspection
2022-01-20 13:48 When arriving offshore, customs clearance is in progress
2022-01-16 13:38 Arrive at Australian Airport
2022-01-14 12:48 Departed from the airport
2022-01-13 12:46 Arrive at [Terminal], Arrived at airline
2022-01-12 12:40 Leave [Shenzhen Mail Processing Center], the next stop [Terminal], Departed from post office
2022-01-11 17:38 Arrive at the Shenzhen Mail Processing Center and arrive to post office

Hi Daisy I have never received it and tried to contact the seller, what proof do you have that it was delivered, I saw 2022-02-07 12:01 Duly voted on the 7th but i have not received anything and as i am retired I am home most of the time

thankyou

Hi Rose-anne Holm,

Duly voted means delivered. We don't have other proof. We could only provide you with the tracking information.

Hi Daisy do you have the name of the Australian courier that would of delivered it

Hi Rose-anne Holm,

Australian Post is in charge of delivering it to you. There should be another tracking number to track it after it arrives in Australia. You need to contact the seller to ask.