Hi, I was wondering if you could help me. My parcel tracking number RY441761775GB is at the Shanghai International Sorting Centre. The last entry gives a phone number to provide more details, but the number doesn't work. I don't know how to contact the Centre, thanks very much, Rachel

My item has been at the sorting centre since the 30th of November and I still haven’t received any updates, when can I expect my item to leave the sorting centre

I’ve been waiting for quite sometime for my items. LZ000170234CN Obviously there is a backlog at the Shanghai Sorting Centre. Can you please update me on the progress of the delivery and when more flights will be leaving Shanghai for the United Kingdom.