It says delivered but I haven't received it.

Asked by Bruna | 6/14/2023 5:05:38 AM

I don't know who to ask about my lost parcel. I checked everything and no one knows where it is. I just want to speak with the people responsible to make the delivery in the UK so that I know how to proceed. AG060175052CN

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

How long does it take to ship via China Post?

1 Answer(s)

Daisy | 6/14/2023 7:42:53 PM Reply

Hi Bruna,

If you don't get it, you need to contact the seller to ask for the new tracking number in UK. Then, use the number to check with Royal Mail about the address they delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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