Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered number is not common so they do not know where to classify it in the system. Hence, the registered letter does not exist in the system now. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient? The recipient went to the 驿站 again today (March 9th) and told me that there was a change of staff. The letter is still not found!

Hello, my letter was delivered to 心巢御园后面洁丽干洗店自提点 on Jan 26, but because of Lunar New Year, the recipient had returned to her hometown. The staff of the store then brought the letter to 重庆九龙坡区心巢御园后面门店驿站 due to New Year too. According to the recipient who went to collect it, the staff at the 驿站 said that the registered letter does not exist. The staff were not willing to make the effort to find it either. I paid for it to be registered, and it wasn't even registered into the system when it was brought to a different place!? What can be done for this situation and how do I get my letter delivered into the hands of the recipient?

Hi....i have not received my parcel until now. My sister in Philippines dropped my parcel in her local post office (Tarlac, Philippines) on August 3 using EMS with tracking#EE190456068PH.
I had checked the tracking several times and still parcel had no movement. I had communications with the post office where my parcel dropped....but post office staff had just given us so much non sense explanation that inspite they even saw in their computer that there's not movement of the parcel. I even called and speak with them, still they don't accept responsibility of the lost parcel. They have been saying the same thing that they will contact Manila and ask what happen to my parcel. Obviously, this parcel is lost.....why can't they not just say an apology and refund me. Hope i can get more clearer answer to this message here. Thanks!