I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020. CH100283313US
Hello, my DHL package is stuck in customs. The receiver is unwilling to contact customs and pay the possible fee to release the package. How can I contact customs and pay the fee, if required, so that the package can be finally shipped to the seller. It's a return from a order. The DHL package number is: CY287642624DE Thank you.
Received a email stating my package was stuck in customs waiting inspection. When I pulled it up it's saying accepted. Does that mean it's no longer stuck in customs and on the way to me?