IS MY PACKAGE STOLEN OR LOST? PLEASE HELP

Asked by dincay | 4/19/2021 2:15:12 AM

I dont get any update since December 2020 LZ437625062CN . is it lost or stolen ? It is in somewhere in China but where ? It hasnt recieved my country. please someone help me

You may get the answer from the following articles:

What Are the Compensation Standards for Lost Packages During the International Shipping and Delivery?

What Are the Reasons That Cause the Loss of Parcels?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 4/20/2021 8:39:14 PM Reply

Hi dincay,

According to the latest tracking information, it couldn't pass the customs check and was returned back to Zhengzhou city where the seller is located. You couldn't receive it. What you need to do now is to contact the seller to give you a solution (refund you or send it again to you) as soon as possible.

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