Hello, the receiver of the package is not cooperating, they don't want to do what is requested of Customs. I just want to know how can I contact customs to request the package be returned to me. The receiver is being difficult for some reason and I cannot go through them. How can I request the package just be sent back to me? It has been sitting in customer since 04.06.21. CH128822962US. Again please don't refer me back to the receiver they are no help at all. What are my options here? I would like to just get the package back.

Hi , can you please check RC751937285SG.
When receiver go collect the parcel but department collection don't want to give the parcel as receiver name not same as identification card as receiver used nick name. Can you please arranges back the delivery again!

Tracking Number: EY114589372AU
I am returning an item back to China but it is stuck in customs awaiting for the receiver to pay customs tax. The company (receiver) did not give me a phone number to put on the customs declaration form until after I sent it. It is now stuck in customs and the receiver is claiming that they cannot do anything until they receive a phone notification about it. I have contacted my postal company to try add a phone number to the customs declaration, but they informed me that this was no longer possible from their end. Additionally, they said that it is not mandatory to add a phone number, and that the receiver should have received a letter notice to the address. I also added an email to the customs declaration before posting it. Is it possible that the notice would of been sent to the email address they provided?

How can the receiver contact customs to clear up this issue? I can provide a contact number that the receiver sent after I sent the package as well as any other information that may be required.

Thank you.