Hello - my parcel has been stuck at customs clearance in sierra leone for 10+days. Do you have any updates? I know customs here can be slow, so wanted to check you were delivering it all the way to the final destination, otherwise it might be stuck in customs forever. Thank you.

I am mailing a package back to the company which I purchased clothing online, because it didn’t fit. The company will not refund me until they receive the package, but it is stuck in customs, and they refuse to contact customs to get it. Why is my package stuck in customs? Why isn’t it being delivered? It has been in customs since 8/6/2020.
CH100283313US

Received a email stating my package was stuck in customs waiting inspection. When I pulled it up it's saying accepted. Does that mean it's no longer stuck in customs and on the way to me?