Hi Marzia Giannini,

We could only see it was delivered to Firenze Calenzano 50041 on June 9. If you don't receive it, you need to contact the seller to reflect the problem. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM349742704CN
Package status: Successfully received (28 days)
Country: China -> Italy
2024-06-09 11:57 IT,【Delivered】 Firenze Calenzano 50041, Delivered【IT】
2024-06-07 19:28 IT, Out for Delivery, Mail in transit [delivery] Firenze Calenzano 50041, Out for Delivery [IT]
2024-06-05 17:59 ITExpress delivery is ready. The express is ready for delivery. The express is in transit within the country.
2024-06-02 20:02 ITTo the transit post office, the express mail leaves the processing center [IT]
2024-05-31 23:04 IT, Express arrival processing center [IT]
2024-05-27 05:25 IT arrives at overseas destination [clearing customs], international mail transportation in transit
2024-05-23 09:17 ChinaThe airlines are shipping,Transshipment overseas destination【Airline departure】, Mail international transportation transit
2024-05-19 08:17 China The goods are being cleared through customs【清关中】, international mail transportation is in transit
2024-05-18 17:52 China has left [Shanghai Processing Center] and has been exported and sealed, and the international mail is in transit
2024-05-15 16:50 Shanghai Arrival [Shanghai Processing Center], Express Arrival Processing Center
2024-05-12 15:31 Wenzhou leaves [Wenzhou Processing Center], next stop [Shanghai Processing Center], express leaves the processing center
2024-05-12 14:28 Wenzhou Arrives [Wenzhou Processing Center], Express Arrives at Processing Center
2024-05-12 13:16 Wenzhou, China Post has received the mail