Hi my parcel tracking shows that it has moved from Import Customs to Jingkaidong Sales Department. It hasn’t moved for some time now. Is there anything I need to do to get it moving again? Thanks

I have contacted all my local post and i have contacted owner of this post and i dont get any information
There is RE004515718CN
can somebody help me ?
2020-05-23 16:40
Dongguan, leave [Dongguan International Exchange Bureau and Exchange Station], next stop [Backstage Support Class of Parcel Express Bulk Sales Department]

2020-05-22 17:29
Dongguan, import customs clearance

2020-05-22 16:39
Dongguan City, send to import customs

Trying to chase up an item, have been contact many times with seller. They keep telling me to wait for item. Last correspondence they told me it was at my local post office. It is not, and has never shown as leaving country of origin. Why are they telling me it is at post office when it has not arrived in destination country, and instead shows being returned to sender in origin country.

How do i find out where my article is?

Last tracking update shows following, You can see there is no evidence of arriving in destination country:

Destination -Cached time: 2020-06-16 21:28:37 (GMT+10:00)
2020-04-03 02:43
SHENZHEN (CN), Cleared and awaiting international departure

2020-04-01 18:18
CN-, CHINA, Received item from Sender (Outbound)

Origin -Cached time: 2020-06-16 21:28:36 (GMT+10:00)
2020-06-01 10:16
Dongguan, return for proper investment

2020-06-01 10:16
Dongguan City, 【Hetian Sales Department, Houjie, Dongguan】Delivery is arranged, delivery staff: Wu Bin, telephone: 18802602621, investment department telephone: 0769-82725137

2020-06-01 08:21
Dongguan City, Arriving【Dongguan Houjie Hetian Sales Department】

2020-06-01 06:34
Dongguan, leave [Dongguan Mail Processing Center], the next stop [Dongguan Houjie Hetian Sales Department]

2020-05-28 13:17
Dongguan, arrive【Dongguan Mail Processing Center】

2020-05-28 11:57
Shenzhen, leave [Shenzhen Processing Center], the next stop [Dongguan Mail Processing Center] (via transfer)

2020-05-27 14:12
Shenzhen, import customs clearance

2020-05-23 21:25
Shenzhen, sent to the import customs

2020-04-03 22:51
Shenzhen, has been handed over to the airline for transportation

2020-04-03 02:43
Shenzhen, 【Shenzhen Interchange Bureau】has exported direct seal

2020-04-02 07:58
Shenzhen, arrive【Shenzhen Interchange Bureau】(via transfer)

2020-04-02 02:31
Dongguan, leave [Dongguan Express Processing Center], the next stop [Shenzhen Interchange Bureau]

2020-04-01 19:36
Dongguan City, arrive【Dongguan Express Processing Center】

2020-04-01 19:34
Dongguan City, leave [Dingshan, Houjie Sales Department, Dongguan], the next stop [Dongguan Express Processing Center]

2020-04-01 18:18
Dongguan City, [Tingshan, Houjie Business Department, Dongguan City] has received the letter, and the investment is invited: Wu Bin, Tel: 18802602621