Hi francesco,

We could only see AM463853624CN was delivered on September 25. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Order number: AM463853624CN
Package status: Successfully received (19 days)
Country: China -> Italy
2024-09-25 15:15 PEDRENGO,Bergamo,24066, completed, completed [IT]
2024-09-23 10:46 PEDRENGO,Bergamo,24066, go out, go out for delivery【IT】
2024-09-21 22:26 IT,PEDRENGO,Bergamo, the shipment leaves, the shipment leaves the processing center [IT]
2024-09-19 10:41 IT,PEDRENGO,Bergamo, the shipment arrives, the shipment leaves the processing center [IT]
2024-09-18 15:18 IT, customs clearance is completed, taken back to the overseas warehouse, and the express shipment leaves the processing center [IT]
2024-09-17 22:40 IT, the panel disassembly is completed and customs clearance is in progress. The export customs clearance is completed [IT, the panel disassembly is completed and customs clearance is in progress]
2024-09-16 09:35 IT, the flight has arrived, the panels are being unpacked, the express has arrived at the processing center, the express has arrived at [Italy] Customs [IT, the flight has arrived, the panels are being unpacked, the express has arrived at the processing center], waiting for customs clearance
2024-09-14 21:00 SHANGHAI, INTERNATIONAL A, customs clearance in destination country completed [SHANGHAI, INTERNATIONAL A]
2024-09-12 13:44 Shanghai City, the goods have arrived at the port and are waiting for flights to be arranged. The destination is transshipped [], and the shipment has arrived at the customs at the place of origin [Shanghai City. The goods have arrived at the port and are waiting for flights to be arranged. The destination is transshipped [] and are waiting for customs clearance.
2024-09-10 19:40 Shanghai City, goods leave the operation center, destination transshipment [cargo leaves, express shipment leaves the processing center [Shanghai City, goods leave the operation center, destination transshipment [cargo leaves]
2024-09-08 09:40 Quanzhou City, the express item leaves the Commercial Express Processing Center [Quanzhou City], the express item arrives at the processing center [Quanzhou City], the express item leaves the Commercial Express Processing Center [Quanzhou City]]
2024-09-06 17:46 Quanzhou City, the email left [Jinjiang City International Sales Department] and is being sent to [Quanzhou City]
2024-09-06 17:46 Quanzhou City, the mail has been sorted at [Jinjiang International Sales Department] and is ready to be sent out
2024-09-06 17:41 Quanzhou City, China Post has received the mail