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I want to know where my package is?

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I am showing that this order was delivered. I have not received it. order # is : HKAET111870870. The order was shipped out on Aug. 4th. It is now Aug.25th. Your tracking system shows it was delivered. I have not got it yet. I have sent messages to your company, the company I purchased this from, and also the paypal company I used to pay for this order. No one has replied to my inquires. Please check your tracking system to see if this delivery was sent to the correct address. Here is the correct address: William Ellis, 63 Romantic Ibayo, Santa Ana, Taguig, Philippines 1637. Please reply to this message with answer to my question as to where is my order.

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1 Answer(s)

user
Hi william ellis,

It hasn't been delivered. It's sent by YanWen Express. It's out for delivery on August 16. You need to contact the seller to ask if there is another tracking number to track it when it's in Philippines. If it couldn't be delivered in time, you need to let the seller give you a solution as soon as possible.

Number: HKAET111870870
Package status: In transit
Country: China -> Philippines
2021-08-17 11:41 Out for Delivery, Parcel has arrived at destination country
2021-08-16 23:59 Departed on outbound flight
2021-08-16 08:14 Departed from Transit Facility
2021-08-13 20:00 Landed at transit hub
2021-08-12 02:48 Departed on outbound flight
2021-08-10 16:22 Departed from facility
2021-08-10 10:17 Departed from Transit Facility
2021-08-07 16:47 HK, Package data received
2021-08-07 13:36 HK, Package data received
2021-08-07 04:03 Shipment data received - Awaiting Parcel Handover to DHL
2021-08-06 19:06 Data Submitted - Awaiting Parcel Handover to DHL
2021-08-05 23:32 Last mile=> DHL, number HKAET111870870
2021-08-05 21:32 Yanwen facility - Outbound
2021-08-04 14:48 Processing information input
2021-08-04 10:17 Yanwen Pickup scan

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