China Post: 86 10 11185 EMS: 86 10 11183

I need to contact customs

|

Hello,

I posted a parcel from Ireland to China on the 1st of July. This is the tracking number: RL775618913IE

I can see that it’s been kept in customs for almost 10 days now. The recipient hasn’t received any notification from them.

How can I contact customs to get an update on what’s going on please?

You may get the answer from the following articles:

1 Answer(s)

user
Hi Keith,

If the recipient doesn't get any notification, just wait. It will be released by the customs after some days if there is no problem for it.

Number: RL775618913IE
Package status: In transit
Country: Ireland -> China
2020-07-21 09:19, Guangzhou, import customs remains to be verified.
2020-07-20 13:43, Guangzhou, import customs remains to be verified.
2020-07-20 10:55, Guangzhou, sent to the import customs.
2020-07-19 14:15, Guangzhou City, leaving "Guangzhou North Station" and next stop , Guangzhou International Center (via transfer)
2020-07-19 13:55, Guangzhou City, to reach "Guangzhou North Station" (via transfer)
2020-07-18 06:08, Beijing, leave the "Beijing Line Post Huangcun Station" and the next station ,Guangzhou North Station( via transfer)
2020-07-16 19:37, Beijing, arriving at the Beijing International Mail Transit Department (via transfer)
2020-07-15 00:39, Beijing, has been handed over to the airline transport.
2020-07-01 05:02, Dublin, leaving the Offshore Export Swap Bureau (not yet arriving at China Post)
2020-07-01 05:02, Dublin, leave the Dublin Processing Centre.
2020-07-01 04:59, Dublin, Dublin has been exported to the direct seal.
2020-06-30 10:10, Ireland, Ireland, has received.

Related Questions

China Customs (2 replies)

This is quite frustrating now.
Package EH027948155NL was known to be stuck in customs and awaiting tax payment. I contacted the receiver and apparently they were told they needed the logistics carrier to contact customs to advise what was in the package even though I sent it with the customs form. What are the contact details of China customs so I can try sort this.

Package stuck in customs due to tax - receiver contacted but refusing to engage (0 reply)

Hello, my package has been stuck at customs for over a month. I brought clothes from an online company, but had to return them due to wrong sizing - for a full refund. The clothes arrived in China, but Customs held them for tax reasons? Customs have contacted the receiver twice - so they can release the item to them. But the receiver is refusing to do that - telling me they don't have clearance to contact customs. They won't provide me with a refund until they receive the items. Is there a contact email for customs - so I can contact them and find out what needs to be done for the package to be released?

RL807497683IE (1 reply)

Hello, the tracking of this parcel from EU to China says: "You need to contact customs directly. Your delivery is being held by customs in (China)"
I believe they mean the seller to contact and I am the seller. How can I contact the China Customs from Ireland in EU and I need someone to speak English to me? Is it by phone or is there a online chat or email address somewhere? Why would they hold the parcel in customs when it is only 5 pairs of gloves in the package.... ? :-O !!
Thank you for your help !! xx

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you!Your answer has been posted successfully!