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I need news about the package AS810523462CN, it has not reached its destination

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I need news about the package AS810523462CN, it has not reached its destination and according to the tracking carried out it has already been delivered, which has not happened yet

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1 Answer(s)

user
Hi Eduardo,

According to the tracking information, AS810523462CN was delivered on Dec.19. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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Is my order lost in transit? (3 replies)

Hi,
I submitted my order on March 13th and have had no news since March 17th. Is there a problem with my order?
I know there are delays due to Covid19 but I am starting to worry a little bit like it's been 45 days in transit now with ems express service and it doesn't even reached destination country.
Can you give me more information about its transit?

here is my order number:
EB714969496CN

Thank you
Have nice a day

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Last destination was: 2020-06-30 14:02 Arrive at the destination processing center

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