I need my item to be returned to sender and not sent to the recipient

Asked by Thea | 6/6/2023 5:35:32 PM

Is there any way I can intercept my parcel? I have been involved in a scam and need my item returned to sender

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

I sent the package back to China and it's stuck at the customs. What should I do?

How do I track a package from China?

3 Answer(s)

Daisy | 6/6/2023 5:53:37 PM Reply

Hi Thea,

You can contact the courier you use to send it to intercept it.

Thea | 6/7/2023 12:25:53 AM Reply

Hello I have spoken to the courier company in the UK and they can do nothing now that it is in China. I spoke with someone on the phone at China Post and they told me they can return to sender but they were trying to take my postal address but could not understand me. The return address is on the parcel and I need it to be stopped and returned. You are the only people that can do it and I was told by China Post that this can happen.

Daisy | 6/7/2023 2:13:53 AM Reply

Hi Thea,

Sorry, we are only a tracking platform and couldn't deal with the package for you. You need to contact China Post again to help you solve the problem. If they couldn't understand you, try to find someone that can speak Chinese to negotiate.

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Hello!
I have send back (returned) the product to the seller - the package is at the customs, but the seller does not want to contact with customs.
How long does the package stay there waiting for the recipient?
What happens if the recipient does not do, what he's supposed to do at customs.
Does the package return to the sender (the address of the sender is on the package)?
The package I have send to return the item is stuck at customs with the status:
Carrier update, Carrier note: Waiting for Duty Payment

Please note that I have informed the recipient - seller - that he has to contact with customs - he has refused to do it. What can I do now? How to get my package back?

I hope, I will get an answer.
Thank you in advance.

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