Hi I ordered something from ali express and they claim the package was deliverd, even the delivery information on your China post says so. However I never received the package and they said I should get in touch with the delivery company to get signature proof and they will give a refund. Also if you have the information can you tell which UK local company tried to deliver. Tracking number is AM985338414CN

Good day.
I am writing to you because I need help in identifying the supplier of a parcel that has not reached me.
A parcel was sent to Poland via China Post on 21/08/2024. the shipment number is:
Number: AM504421413CN
Package status: Delivered (22 Days) Country: China -> Poland
2024-09-12 09:22 Delivered【Polanica-Zdrój】,已妥投
Unfortunately, the parcel did not reach me at my address Polanica-Zdrój postal code 57-320, al. Zwycięzców 6F/21.
I see that the post tracking records that the parcel has been delivered.
I checked Poland Post, Dhl, and other providers for tracking but I cannot find this parcel anywhere.
I kindly ask for help and information who is the supplier in Poland - what company and to whom the parcel was handed over for delivery to me. In this way I will be able to contact the Polish parcel delivery operator and maybe I will be able to find it. It is a big parcel that it is surprising the parcel disappeared.
I kindly ask for help in identifying the supplier.
The best regards
Renata Urbańska

Re: AS033382727CN
The delivery information is not correct as it is not a delivery made to me.
Probably it is only to a service point.

Could you please send me a POD, Proof Of Delivery, where I can see who has signed the delivery?

Or maybe you can inform me the contact information to the local transportation company who has made the delivery?

Many thanks in advance!
Best regards Veronica Maxe