i tired contacting china post from Canada the number didnt work how can i fix this and is there any other way i can contact them? my package has hasnt gotten any updates in a while and taking a concerning time to deliver at my house

Dear Daisy,
You replied to my last email that "China Customs don't reply questions about packages to individuals. As the carrier who is in charge of delivering the package in China is China Post, you can only contact China Post to check. " Could China Post please contact China Customs to find out if our package has arrived in China? These are the particulars regarding the package:

Customs Dispatch # UH014194156US, International First Class Mail Service
From: Lee, John M
71 Elwood Avenue
Staten Island, NY 10314, USA
To: Zhang, Zangchuan
1816, C Zuo, Renhe Spring Apartment
Wanxiang South Road, Gaoxin Qu,
Chengdu, Sichuan, 610041, China
China Post may contact Zhang, Zangchuan at Phone #18-408266327 to deliver the package.
I believe the package has arrived in China, as it was on its way to China on November 8, but must be held by China Customs. Please request China Customs to release the package for delivery to Zhang, Zangchuan or return the package to me back to the United States if it cannot be delivered.

Thank you, I appreciate China Post's help in resolving this situation with the package.

John M Lee
Phone: +1-917-806-3199 or Email: [email protected]

Hello ... I have a package that was shipped through China Post to Canada and then subsequently to our Community Box by Canada Post. It did not arrive as identified on both China Post tracking and Canada Post tracking. In speaking with Canada Post they have advised that they can only investigate delivery issues within 3 business days of the delivery date and that time has passed. So I need to contact the sender as any further action will have to be initiated by the sender of the item. Any ideas how I would open a ticket up with China Post. Thanks in advance.