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I have not received my parcel

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I HAVE DONE A TRACK AND TRACE ON MY PARCEL LO828288561CN WHICH SAYS IT WAS DELIVERED TO MY VILLAGE ON 9TH MAY 2020 BUT WE HAVE NEVER RECEIVED - THIS WAS MY WIFES BIRTHDAY AND WE ARE IN ISOLATION AND HAVE RECEIVED NO PACKAGE - THIS IS VERY EXPENSIVE TREAT FOR MYSELF AS I AM A PENSIONER AND I WOULD LIKE TO KNOW WHERE IT WAS DELIVERED TOO AS NEITHER MYSELF OR WIFE HAVE SIGNED FOR THIS - PLEASE HELP ME AS I AM NOT REALLY COMPUTER LITERATE -

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3 Answer(s)

user
Hi Robert Morrell,

It was delivered by Royal Mail to you on May 9. You need to contact Royal Mail as soon as possible to reflect the problem and let them check it for you.
user
Hello!
Tracking id: AQ108223151CN
I have a problem with the delivery of the item to the Netherlands. China Post tracking says that it was delivered and even signed on May 18 2023. But I haven't received anything.
Is it possible to get the local carrier tracking information?
Many thanks in advance!
user
Hi Vova,

It was delivered to Velserbroek, ALL 1991VC on May 18. If you don't receive it, you need to contact the seller to reflect the problem and get a solution from the seller in time.

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