☰
China Post: 86 10 11185 EMS: 86 10 11183
  1. Home
  2. Q & A

I had two separate orders that never were delivered to me

|

I was expecting two separate packages to be delivered to Colorado but both packages were delivered to two completely different states. One in Missouri and one in Arkansas, at least that’s what I’m told by the tracking. I never changed the shipping address at any time. How can this be resolved??

You may get the answer from the following articles:

How long does it take to ship via China Post?

1 Answer(s)

user
Hi Nicole Morehead,

If you couldn't receive them, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation and check what happened to them. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

Related Questions

I had two separate orders that never were delivered to me (1 reply)

I was expecting two separate packages to be delivered to Colorado but both packages were delivered to two completely different states. One in Missouri and one in Arkansas, at least that’s what I’m told by the tracking. I never changed the shipping address at any time. How can this be resolved??

AG823478250CN - didn't receive a package (3 replies)

Hi. The tracking states our parcels have been successfully delivered, but I have not received them. We placed 3 separate orders, I have checked my entire neighborhood and didn't find anything. The tracking number is :AG823478250CN

Possible scam? (0 reply)

I made 2 separate orders on a website, I have both of my tracking numbers but my problem is there is no info on weight or an address to deliver my tracking number is AS838271533CN and AS838426659CN

Tracking states packages delivered - I didn't receive them. (1 reply)
This is not my orders why this?? (1 reply)
2 separate deliveries have been delivered incorrectly (0 reply)
Not received my ordered items (0 reply)
Looking for 2 orders all placed in October (0 reply)

Answer This Question

'Questions and Answers' opens during working days(from Monday-Friday). You are not allowed to post or reply questions now. Thank you for your cooperation.
Thank you！Your answer has been posted successfully!

China Post Tracking

Recommended Articles

Why is my package stuck in transit?

How to send parcels to foreign countries by china post

How long does it take to ship via China Post?

Why can't I track my china post package?

How do I track a package from China?

Wrong parcel address. How to change it?

China import and export regulations 2021

Hot Topics

Where is my parcel (471 replies)
Package stucked at "Guangzhou, delivered to air transport" (94 replies)
wish order stuck at "depart from departure transit hub" (88 replies)
EPACKET DELIVERY IN KSA (87 replies)
What does dispatch from sorting center mean? (75 replies)
Help ! I think my order may be stuck on a departed facility (75 replies)
Tracking of package (69 replies)
Package marked as delivered but not received? (66 replies)