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I didn’t receive my parcel

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Hello,

I want to ask how I can know where is my parcel if my shows that parcel delivered? But I didn’t receive.
Where I can look where my parcel left? Could you please help me.
Thank you

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1 Answer(s)

user
Hi Nadiia,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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