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I did not receive my package

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The tracking says your package has been shipped but i haven't received it.
I need help please.

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?
How do I track a package from China?
I sent the package back to China and it's stuck at the customs. What should I do?

1 Answer(s)

user
Hi Baumann Barnabás,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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