How to get my order

Asked by Rachel | 6/25/2024 10:41:47 AM

My order says it was delivered but it was not. Carrier did not have it on the date it states it was delivered. Correct address, not given to neighbors, we had other deliveries that day. What can be done?

You may get the answer from the following articles:

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 6/26/2024 11:33:52 PM Reply

Hi Rachel,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require China Post to do a formal trace investigation. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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