How to check in what customs my parcel?

Asked by Anastasiia | 3/4/2021 10:23:44 AM

It’s stuck in customs, I don’t receive any message how to pay tax or receive. Number EL023829201RU

You may get the answer from the following articles:

I sent the package back to China and it's stuck at the customs. What should I do?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 3/5/2021 8:19:13 PM Reply

Hi Anastasiia,

You'd better let the receiver to check his phone message recently to check if there is any notice from the customs. If no, let him call China customs service number 12360 to check.

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