How can I get my package?

Asked by Olesia | 11/24/2022 1:49:44 AM

Hello! I am waiting for the package from Russia. The site says that the package is in Qingdao City, going through customs clearance. Also it says that I need to provide some documents to China Customs. What are these documents? And how can I provide them?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

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Why can't I track my China Post package?

1 Answer(s)

Daisy | 11/24/2022 2:02:39 AM Reply

Hi Olesia,

You'd better contact the receiver in China to ask if he has received the notice from the customs. The notice shows what documents are needed. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

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