How can I get my package?

Asked by Olesia | 11/24/2022 1:49:44 AM

Hello! I am waiting for the package from Russia. The site says that the package is in Qingdao City, going through customs clearance. Also it says that I need to provide some documents to China Customs. What are these documents? And how can I provide them?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

How do I track a package from China?

Why can't I track my China Post package?

1 Answer(s)

Daisy | 11/24/2022 2:02:39 AM Reply

Hi Olesia,

You'd better contact the receiver in China to ask if he has received the notice from the customs. The notice shows what documents are needed. If no, let him check through authorized tax collection system (http://int.ems.com.cn/mailtax) to check or call China customs service number 12360 to check.

Related Questions

Where is my package (12 replies)

I have a package coming from China Post with tracking AQ604698907CN. When I look up the status of the package it shows out for delivery on October 9th. However, we have not received the package and was not informed to pick up the package either. I am wondering where this package is and when it will be redelivered.

package's information is no longer updated (3 replies)

I have a package from the Netherlands, and it was sent to China in last December. However, after the package failed to deliver (I received no message or call), the package somehow was sent back and the last time the specific location was given was one month ago in Shanghai. And the website shows that package was sent to another carrier. Is the package was sent back to the Netherlands? How can I have my package????

the package code is RI108912006NL

Package not found (1 reply)

Hello,
I have a package coming from China Post with tracking AT015954627CN. When I look up the status of the package it shows delivered on October 13th. However, we have not received the package and was not informed to pick up the package either. I am wondering where this package is and when it will be redelivered.
Thank you

Where is my package? (0 reply)

Package lost (2 replies)

Please where my package (27 replies)

Undelivered shipment LT649156336NL, bad logistical information (4 replies)

What Happened to My Package (14 replies)