help with dispute
Asked by [email protected] |
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LS342203152CN was shipped to me instead of the product i ordered. i need the shipping weight of this package. thank you
3 Answer(s)
lsserwa
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my order was sent to the complete wrong address this one SN3 1FP and this is the tracking number EB774549195CN
Daisy
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Hi lsserwa,
In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Parcelforce to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.
In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact Parcelforce to reflect the problem and check it for you as soon as possible. You need to require the seller give you a solution (refund you or send one again to you) if you couldn't get it at last.
Sorry, the weight of the package could only provided by the seller. You need to contact the seller to ask. If you receive the wrong order, you need to reflect the problem to the seller and let the seller give you a solution as soon as possible.