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Help me! Since 15. November 2019 without update

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I ordered a card game for Children on 8. November 2019. On 15. November 2019 I got the tracking number LL840340432CN. According to this number the article was not shipped. I asked the seller and he told me, that the article is whole time at customs. Is this possible?

You may get the answer from the following articles:

Why is my package stuck in transit for so long?

1 Answer(s)

user
Hi Saphir,

There is no tracking information for it at present. Possible reasons:
1. The sender just gave you a tracking number but hasn't shipped it.
2. It's just sent and need two or three days to have tracking information.
3. China Post doesn't provide tracking service for this kind of package.
4. Only the seller could track it in seller's platform.

You'd better contact the seller to confirm for the reason. If he could track it, let him provide the tracking information to you.

Related Questions

box is being held in Guangzhou since November 19, 2019 (2 replies)

Dear Officer,
My USPS tracking number is CH081627169US sent from Bellingham WA U.S.A. to Guangzhou China. It was mailed November 8, 2019. The box weighs 4 pounds and has 3 items of clothing. We appreciate any advice for what we need to do and who we should contact?
Thank you, Diane Riley

The most recent tracking update shows the following status:
November 19, 2019, 11:07 am
Held in CustomsGUANGZHOU, CHINAYour item is being held in Customs at 11:07 am on November 19, 2019 in GUANGZHOU, CHINA.

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