Hello,
I need help, my parcel has been stuck on Shenzhen, leave [Shenzhen Exchange Bureau], next stop [Guangzhou International Center] since August 7, 2020. It has been more than one month. Is my package lost? Please help, track number: LZ234654387CN

On October 19, I sent a package to Shenzhen. November 10, 2022 My parcel was sent by mail for customs clearance at Shenzhen customs. For 48 days now, customs clearance has been going on. The status of the parcel does not change. The addressee of the parcel in Shenzhen claims that he did not receive any messages. What can be done to deliver the parcel to the addressee?

Hello I need some help with a parcel which I sent to China. I was returning a jacket which I brought from the Darello website to their company in Shenzhen in China. I sent it through Royal Mail UK on the 08th January 2025. It arrived at Shenzhen customs on the 16th January 2025 and has been stuck in customs ever since. It says on the China Postal Express & Logistics tracking website that it is "in transit in Shenzhen, Dutiable item, Waiting for payment." I don't understand what I have to do or who to contact. Can anyone help me. Thank you