Haven't received parcel

Asked by Cynthia Broughton | 7/12/2021 6:34:33 AM

Checked shipping number and says delivered 7/6/2021. Haven't not received it yet. Please update my delivery status.

You may get the answer from the following articles:

Why can't I track my China Post package?

Wrong parcel address. How to change it?

What Are the Reasons That Cause the Loss of Parcels?

1 Answer(s)

Daisy | 7/13/2021 10:41:16 PM Reply

Hi Cynthia Broughton,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier who delivered it in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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