haven't received package

Asked by Pamela Roberts | 5/4/2022 8:27:01 AM

AS382277944CN, It's showing that the package was delivered but I haven't received it. I've went to all my neighbors and the post office. Where is the package? and why did you list that it was delivered when that's not true. I'm very disappointed.

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

Why is my package stuck in transit for so long?

1 Answer(s)

Daisy | 5/7/2022 1:33:55 AM Reply

Hi Pamela Roberts,

We are only a tracking platform. The tracking information is not provided by us, it's from China Post tracking system. According to the tracking information, AS382277944CN was delivered on May 3. If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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