Have not received shipment

Asked by [email protected] | 10/4/2021 9:50:02 AM

Tracking says package received but I have not received it

You may get the answer from the following articles:

Why can't I track my China Post package?

Why Do I Receive A Package from China That I Didn't Order?

1 Answer(s)

Daisy | 10/15/2021 1:46:37 AM Reply

Hi samturner1,

In general, if it's not delivered to your address, you need to contact the seller to ask if the tracking number is right. The seller may give you a tracking number of another customer. If the number is right, he may filled the address by mistake. If all are right, you need to contact the courier in your country to reflect the problem and check it for you as soon as possible. The seller should give you a solution at last if you couldn't get it.

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