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Have not received parcel that tracking says is delivered

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I have not received my parcel although tracking says delivered. The package must be signed for
yet reception or security of my building have done so.
There is no record of courier dropping of parcel at my adress.

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1 Answer(s)

user
Hi steven seabrook,

If you don't get it, you need to contact the seller to reflect the problem and get a solution as soon as possible. Only the seller can require the courier to do a formal trace investigation about where it was delivered to. If the seller doesn't reply you, try to contact your bank or visa company to ask for a charge back. Or, open a dispute from the platform you buy it to get refund in time.

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