Hello....I live in USA but purchased a guitar from Aliexpress to be shipped to my niece in the philippines. The guitar came to her broken. So we asked the seller to send her another un-broken guitar. The seller is telling us that he cannot because you have a freeze to ship to the philippines at this time. Is that true? Thank you for your help. Stay safe and healthy
Hi. I have a guitar in China in a soft bag. Should I send it in this bag or you can make a wooden box for it? It's weight is around 8 kg, how much will it be? Thank you
Sorry, we couldn't refund you. You need to contact the seller to refund you if you couldn't receive your guitar in time.