I can’t apply for returning my package nor it’s moving forward.it just say it’s located in blablabla place. If you call customer service they say really sorry for trouble nd I’ll file your package to confirm it’s location and our representative will call you back within 24 hours Nd yet I’m the one calling them back right after 48 hours. For which I’m sick Nd tired of it. I call them enough times so they remember me once I tell them the package stuck in that city they’ll say oh okay yes we know.. we’re sorry nd our representatives will call you within 24 hours. It is continue in a loop whatever you say they’ll just repeat that statement. Even I visit the place from where I shipped the whole package, they are saying because of weather it was stuck Nd it will start moving next month , Nd this continues from March till now..I can understand the weather might be the reason from January till April.. but come on.. it’s may,,even in countries like Canada or Russia the snow will melt away.
What should I do now. Does anyone know,, please help.

Hi, I hope someone can help me please. I placed an order on Rosegal on the 19th of November 2016, my tracking number only appeared on the tracking website on the 2nd of December 2016 saying "Xian Communications Advertising Council has accepted" and then also "Communications Advertising Bureau, XI ' an,"....

When I logged in today(12/12/2016) to check the status of my parcel, it said the following "2016-12-11 13:29 Exchange Bureau in Guangzhou, have been exported directly" and again "2016-12-11 10:33 Exchange Bureau in Guangzhou, have been exported to open"

What does this last message/update mean? I am in South Africa and was hoping to receive my parcel on or before the 19th of December 2016 as I am going away for the holidays till the new year.

I would appreciate any feedback as soon as possible so much.

Thanks
Ilke

Hi my track number is RS375876032CN and there is no updates since December 27th..

what does
left [Foshan philatelic post office letter], the next station [South] means?

Please help me to know what is going on..