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EMS Tracking number: EV024027317CN Package held in custom for more then 2 weeks

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EV024027317CN Package held in custom for more then 2 weeks, anyone know what is going on? Is there a way to return it to the sender? Please help thanks.

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5 Answer(s)

user
Hi Ken615,

It's still waiting the check of the customs now. If it couldn't be passed the check, it will be returned back to the seller. You need to contact the seller to give you a solution if it's stuck for a long time or it's returned back later.
user
Thank you daisy, been waiting, do you know how long it usually takes to clear custom?
user
Hi ken615a,

In normal, it should be passed thec customs check in ten days. I suggest you contact the seller to reflect the problem and give you a solution (refund you or send one again to you) in time.
user
Still held by custom for inspection for 28 days already, EMS customer service told me to just wait, is there anything else I can do?
user
Hi Ken615a,

It's not normal for it. I suggest you contact the seller to reflect the problem and give you a solution (refund you or send one again to you) in time.

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