Hi Su Su,

It's waiting for the receiver in China to declare to the customs now. You'd better contact the receiver in China to let him call China customs service number 12360 to check.

Number: EK807408745GB
Package status: In transit
Country: United Kingdom -> China
Destination:
2021-09-17 14:58 Beijing, pending declaration by the recipient to customs
2021-09-17 11:07 Beijing, import customs remain for inspection
2021-09-16 17:52 Beijing, sent to import customs
2021-09-15 16:37 Beijing, sent to import customs
2021-09-15 00:20 Beijing, sent to import customs
2021-09-13 16:47 Beijing, sent to import customs
2021-09-09 02:06 Coventry, arriving at the Overseas Export Swaps Authority
2021-09-09 01:00 Coventry, Leaving the Overseas Export Swaps Office (not yet arriving at China Post)
2021-09-07 16:54 United Kingdom, United Kingdom has been received
Origin:
2021-09-17 11:07 Delivery Agent - BEIJING - PTT, Held at Customs - incorrect documents
2021-09-13 16:04 Delivery Agent - BEIJING - PTT, Arrived in destination country
2021-09-09 12:20 International Hub, Exported from the UK
2021-09-09 02:35 International Hub, Prepared for export
2021-09-09 02:06 International Hub, Sorted for export
2021-09-07 16:54 Manchester Depot, Collected

Hello,
First of all, many thanks for replying.
Seller is not responding. Also, this product has been sent to UK already and this is a return. Hence VAT should have been paid. Therefore, it should not be held at customs.
Regards,
Su Su

Hi Su Su,

It needs the receiver in China to cooperate to check with the customs. If the seller doesn't coopeate, it may be returned back to you later.